Licensed Customer Service Representative

Chicago, Illinois, United States Full-time

Born out of a Google tech hub in Chicago, Figo has reinvented how pet health insurance is delivered to the consumer.   Our Pet Cloud mobile app combined with easy and affordable insurance is delivering peace of mind to loving pet parents across America. 

Why we need you

Figo is experiencing tremendous growth and with that growth we have more customers to take exceptional care of!  Currently we are ranked 9.6 out of 10 on Trustpilot with an "Excellent" rating for customer service. We achieve this by delivering a personal touch both inbound and outbound to each of our customers.  We are looking for you to help us maintain and grow our culture of industry best customer care.

Some responsibilities

  • Effectively manage high volume of incoming calls, chats, email and text messages
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions using CRM
  • Process customer accounts and transactions
  • Answer questions about Figo Pet Insurance and Pet Cloud, including questions about coverage and Pet Cloud technology
  • Successfully turn an inbound lead into a sale
  • Handle challenging customer situations
  • Follow Figo communication procedures and guidelines
  • Go above and beyond to build customer relationships and trust in the Figo brand
  • Turning positive customer interactions into a five-star review for Figo

Some requirements

  • 2+ years experience in customer service
  • Property & Casualty license or willing to become licensed prior to start date
  • Ability to manage projects outside of customer service role
  • Loves pets and talking about them!
  • Professional, friendly, patient phone/email persona
  • Strong time management and multi-tasking skills
  • Excellent communication skills – verbal and written
  • Scheduled Tuesday - Saturday work week
  • Well versed in Microsoft Office
  • Great team player


  • Health Insurance
  • Vacation and personal days
  • Birthdays off
  • Volunteer day off
  • Commuter stipend 
  • Dogs in the workplace!

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